Do you enjoy helping people resolve financial problems? Do you have patience and excellent communication skills? Do you have dynamic work ethic and determination to succeed? If you answered yes to these questions then we are looking for you! Nationwide Credit Corporation is seeking full time bill collectors for its growing call center.
Excellent work ethics
Excellent verbal communication skills
Strong negotiation skills
Making outbound calls assisting consumers with resolving their past due accounts.
Accepting inbound calls assisting consumers with resolving their accounts.
Complying with all federal and state laws and regulations pertaining to the third party collection industry.
1 year or more of collections experience
1 year or more of call center experience
Bilingual ability is a plus.
Success with our company requires a desire to learn, comprehensive computer skills, and dedication to working.We are looking for candidates with a strong employment track record that love to work and have demonstrable intelligence. Excellent earnings opportunities for those individuals who have a desire and motivation to succeed in their career.
Nationwide Credit Corporation is a successful collection agency in Alexandria, VA. We are currently looking for a new addition to the Quality Assurance team. Do you strive to do the right thing and have a strong sense of ethics and fairness? If you are dependable and enjoy working in a fast-paced, multi-tasked environment then we may be looking for you!
Monitor call center agents in English and Spanish for quality assurance and legal compliance
Use judgment in applying established policies and procedures
Locate and define improvement opportunities using a speech analytics system
Monitor areas of opportunity for improvement and recommend/develop preventive and remedial actions
Prepare reports to communicate outcomes of quality activities
Ensure ongoing compliance with quality and industry regulatory requirements
Meet monitoring and reporting deadlines on a consistent basis
Draft and update SOPs for management review
1 year quality assurance experience required
Must be fluent in Spanish
Must be dependable and able to work as part of a small team
Must be a problem solver and able to use best practices and sound judgment in decision making
Excellent verbal and written communication skills and active listening skills required
Experience in and comfort with using MS office, especially Outlook and Excel, required
Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy a must
Ability to work independently and demonstrate initiative required
Must be able to prioritize and execute tasks in a high-pressure environment
Must be available to work from 8 a.m. – 5 p.m. Monday through Friday
Knowledge and experience in third party collections a plus
Must be fluent in Spanish
Bachelors degree a plus
How many years of collections experience do you have?
How many years of call center experience do you have?
Have you ever worked in quality assurance?
Do you have experience working in data analytics?
Do you have a reliable means of transportation to and from employer’s office location?
On a scale of 0-5, what is your proficiency in Spanish?
Job Type: Full-time
Salary: $22.00 /hour
Position Title: Controller
Date Posted: 11/4/2020
Reports to: COO
Position Purpose: This individual is the first contact of the executive offices.
Production of periodic financial reports to include, but not limited to, Income Statements, Statement of Cash Flows, Balance Sheet, and P&L Statements.
Oversee the auditing and reconciliation of bank accounts, client trusts, and vendors handling check and credit card processing.
Oversee the audit and reconciliation of Collection system financial transactions
Maintain our relationship with our banking, accounting, and payment processor partners.
Account Payable and maintenance of an adequate system of accounting records
Oversee internal accounting professionals
Success Factors / Performance Expectations:
Enhance the company’s reported financial results by making suggested changes to maximize bottom line results.
Ensure the reported results comply with generally accepted accounting principles
Follow a comprehensive set of controls and procedures designed to mitigate risk Ensure that Respond effectively and quickly to department needs and issues
Effectively maintain internal account information and balance to Ability to plan, prioritize and organize efficiently and effectively
College Degree with a concentration in Accounting and Finance
Excellent oral and written communication skills and ability to communicate with all levels of employees with strong interpersonal skills
Ability to comply with a strict confidential policy
Excellent problem-solving skills and ability to multi task in a fast paced environment
The ability to work independently and make educated decisions
Excellent project and time management skills. Able to prioritize workload and meet deadlines
Strong computer skills, proficiency in Microsoft Office and QuickBooks
Ability to understand business profit and cost benefit of actions being taken
Position Title: Accounting Representative
Date Posted: 12/14/2020
Reports to: Assistant Controller
•Serves as backup to Accounting Clerk
•Meet deadlines on a consistent basis
•Process client remits and invoices in accordance with client contracted billing frequencies
•Processing of refunds as directed by our clients
•Client communication and issue resolution
•Monitoring and responding to client communication
•Auditing client files
•Accounts receivable involving maintaining precise records of all incoming client payments/contact clients as needed to ensure payment of outstanding invoices
•Accounts payable involving processing payments to vendors and services providers/reconcile statements and payment records
•Operate computer application system for generating reports and updating information
•Reconcile processed work by verifying entries and comparing system reports to balances.
•Travel to and from post office as needed
•Requesting, processing, and mailing of outgoing documentations
•Collaborating with department heads across departments
•Other duties as assigned
Success factors/Performance Expectations:
•A strong sense of teamwork and cooperation with management and coworkers
•Ability to work independently and demonstrate initiative
•Highly efficient time management and prioritization skills
•Extremely detail-oriented, ability to multi-task and manage to meet
•Proficient in MS office, specifically Excel and Outlook
•Collections software experience is a plus
Schedule will be Monday through Friday during the hours of 7:30 to 4:30 with occasional weekend work required.
•High school diploma or equivalent
•One-year customer service experience in collections industry preferred
•$20 an hour. Can vary based on experience
Job Duties and Responsibilities
•Ensuring accurate, factual, and timely responses to new RFP opportunities that are
submitted by our sales staff
•Utilizing RFP boards to locate RFP’s for appropriate lines of business
•Coordinating with appropriate management to answer RFP questions
•Ensuring all RFP responses address specific client needs and reflect NCC as the
prospect’s best choice.
•Overseeing production of the final RFP product, ensuring accuracy and adherence to
•Track RFP responses upcoming RFP’s. Review evaluations and determine opportunities
to improve responses.
•Create a company RFP database by lines of business
•Creating sales proposals to increase prospect interest
•Update Company sales software
•Creating marketing and sales content with input from COO and CEO
•Assisting in marketing campaign to include email blasts, and development of
handouts and brochures
•Assisting in the creation and submission of social media pages (Facebook,
Instagram, LinkedIn, Etc., Twitter) and press releases.
•Maintaining the current websites for the two agencies
•Contact prospect and current clients to create a schedule of upcoming RFP’s
•Follow up with prospects after webinars, conferences, and meetings as necessary
•Review current industry marketing to develop new ideas
•Other marketing assignments as required
•Minimum one (1) year of technical writing experience
•Minimum one (1) year marketing experience preferred.
•Recent marketing/communication graduate will be considered
•Local to Alexandria/Springfield area