NCC Value Proposition

NCC has built a reputation of excellence for more than 53years by ensuring we have the people, processes, and technology to deliver results that are second to none.

Experienced Management: NCC has a deeply experienced management team led by Philip E. Rosenthal, a distinguished industry leader and former ACA president.

Professional Staff: NCC’s streamlined organization operates with minimal management layers, allowing us to respond quickly to your needs. Our management team devotes itself to hiring, training and retaining the finest collectors in the industry. As a result, staff turnover is significantly lower than the average for our industry. Your accounts will be worked from day one by a highly professional team that works closely together to achieve high performance according to the highest ethical standards.

Outstanding Customer Service: NCC clients have direct access to assigned personnel at all levels of the NCC management team. Client-specific training programs ensure that the assigned customer service representatives are familiar with your organizational objectives and specific goals. Responsiveness to client needs is ingrained in our culture. Excellence in this area has created a trust and loyalty between NCC and our clients that has led to many relationships that span multiple decades.

Ethically-Driven Culture: From the beginning our company and its management have been leaders in the industry, developing and adhering to the highest professional and ethical standards. As a result, we have a compliance record that would make any company proud. Our compliance team continuously reviews all processes to ensure we perform to the highest standards. Our strong desire to treat every individual with respect and to maintain the integrity of their relationship with our clients has been an important contributor to our many long-term client relationships.

Customized Technology: Our customized technology-based solutions enhance our ability to deliver the highest levels of service for our clients. Key technologies include: advanced analytics, our proprietary scoring and segmentation system, an adaptable skip trace waterfall process, predictive dialing, and integrated voice response telephony. Our systems facilitate skills-based call routing, while sharing real-time data between the automated dialer, the collectors, and management. Our systems are designed to be extremely flexible, and can be easily modified as required. Our promise is to work with every client to load their placements onto our system, to expeditiously work them to successful recovery in our secure environment, and to communicate our results in the manner preferred by you.

Adding It All Up: A seasoned management team; well trained, tenured staff; proven processes; customized technology; a stellar list of satisfied clients and a commitment to compliance. You can rely on NCC, a proven and trusted leader.