NCC Leadership

Phil Rosenthal

Phil Rosenthal joined the company as a collector in 1969, purchasing the organization one year later in 1970. In 1971, Mr. Rosenthal became involved with the Virginia Collectors Association (VCA), the Virginia unit of the American Collectors Association (ACA). He has been a member of the VCA Board of Directors since 1972, serving in all offices of the Association. He has held the position of Legislative Chairman for more than 30 years.

In the mid-1970’s, Phil served as one of the first members of the ACA International Political Action Committee (ACPAC). Mr. Rosenthal remains an active member of ACPAC and has completed many other special committee assignments for ACA International. He has also testified before Congress on numerous occasions regarding collection industry concerns and initiatives, as well as issues affecting the small business community. He is an ex-officio member of the ACA International National Legislative Council, a committee that works with regulatory agencies and the U.S. House and Senate to effect changes that are beneficial to agencies and their clients.

Mr. Rosenthal’s was elected to the ACA Executive Committee in 1996. He served on the Executive Committee for five years as ACA Treasurer, Vice-President, President-Elect, President and Immediate Past President in 2001. He has been the recipient of many of ACA International’s top honors including multiple Continuous Service Awards and the Paul Bunyon Award twice, for significant contributions to the industry. In addition, Mr. Rosenthal has served for many years on the Leadership Council for the National Federation of Independent Business (NFIB), an organization comprised of 600,000 small U.S. businesses.

Mary Arthur
Senior VP of Operations

Mary Arthur has been with NCC for more than 24 years. She possesses more than 20 years of experience in collections call center operations and over 35 years of experience in healthcare revenue cycle management.

Mary began working in the patient accounting department of a Virginia hospital when the original UB82 was introduced and gained additional experience as a registration supervisor. After learning the hospital revenue cycle, Mary ventured into management of a multi-physician specialty practice, further educating her on the professional revenue cycle.

Since joining NCC, Mary has worked in every department of NCC and gained the understanding and knowledge of how each area functioned and how they need to complement each other. She has been responsible for the leadership, execution, and enforcement of organizational initiatives while maximizing capital and human resources and facilitating process improvement. Mary has been instrumental in development and monitoring of training and compliance programs for FDCPA, FCRA, HIPAA, etc., as well as implementation of operational standards.

Throughout her tenure with NCC, Mary has consistently worked on relationship building with our clients, fostering a mutual respect for the value of our business relationship as we continue to work through each new challenge together.

David C. Speed
Chief Operating Officer

Dave Speed joined NCC in 2013. He possesses 29 years’ of experience, knowledge, and leadership in all areas of accounts receivable including 12 years of collection agency leadership and 17 years of client and creditor leadership.

Dave began his career as a check guarantee representative for JBS Associates and quickly moved into a leadership role. Since that assignment, he has worked for banks and retailers overseeing their entire credit and collection portfolios including granting credit, determining credit limits and store authorizations, internal collections, and managing attorney and collection agency networks. After 17 years on the client side, Dave moved to the collection industry serving as a Vice President and COO of two prior collection agencies before joining NCC.

Dave has used his experience, knowledge, and business approach associated with both of these industries when designing and implementing what is important for the partnership between client and agency. This particular approach has enabled him to be able to build client, employee, and company satisfaction at equal intervals to ensure all needs are satisfied. He has been described by his peers as a leader and a mentor who works tirelessly to develop his personnel and constantly strives to make improvements at all levels of the business model.